Privacy Policy

PUTNAM OIL
Privacy Policy
Effective Date: April 7, 2026
Putnam Oil (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you interact with us — including through our website, by phone, by email, or via text message (SMS/MMS). By using our services or providing your information, you agree to the practices described in this Policy.

1. Information We Collect
We may collect the following categories of personal information:

a. Information You Provide Directly
• Full name
• Mailing address and service address
• Email address
• Phone number (including mobile number for SMS communications)
• Account and billing information (e.g., payment method type, invoice history)
• Service preferences and delivery schedules
• Communications you send us (e.g., service requests, questions, feedback)

b. Information Collected Automatically
• IP address and browser type when you visit our website
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 4)
• Device type and operating system

c. Information from Third Parties
• Address verification or mapping services
• Payment processors (we receive only tokenized or summary data, not full card numbers)

2. How We Use Your Information
We use the information we collect for the following purposes:
• To set up, manage, and fulfill your oil delivery and service accounts
• To process payments and send billing statements or receipts
• To send delivery confirmations, service updates, and scheduling reminders
• To communicate with you about promotions, pricing changes, or service alerts
• To send SMS/MMS messages when you have opted in (see Section 3)
• To improve our website, products, and customer service
• To comply with applicable legal obligations
• To detect and prevent fraud or unauthorized account activity

3. SMS / Text Messaging (A2P Communications)
CRITICAL NOTICE: Your mobile number and SMS opt-in consent will NEVER be shared with, sold to, or used by third parties for their own marketing purposes.

a. How We Obtain Consent
We only send SMS/MMS messages to customers who have explicitly opted in. Opt-in may occur through:
• Completing an online or paper enrollment form that includes an SMS consent checkbox
• Verbally requesting SMS updates during a phone interaction (confirmed via follow-up text)
By opting in, you agree to receive automated and non-automated text messages from Putnam Oil, including but not limited to: delivery notifications, scheduling reminders, service alerts, and promotional offers.

b. Message Frequency
Message frequency varies based on your account activity and preferences. You may receive up to 4 messages per month. Message and data rates may apply.

c. How to Opt Out
You may opt out of SMS communications at any time by:
• Replying STOP to any text message we send you
• Contacting us at (845) 628-8393 or admin@putnamoil.com and requesting removal

After opting out, you will receive one final confirmation message. Following that confirmation, no further SMS messages will be sent unless you re-enroll.

d. Help
Reply HELP to any message for assistance, or contact us directly at (845) 628-8393 or admin@putnamoil.com.

No mobile information (including phone numbers collected for SMS opt-in) will be shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to send the communications you have requested from Putnam Oil.

4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use
• Essential Cookies — Required for the website to function properly (e.g., session management, form submissions).
• Analytics Cookies — Help us understand aggregate traffic patterns and page performance (e.g., Google Analytics). Data is anonymized where possible.
• Functional Cookies — Remember your preferences (e.g., saved service address, language settings).
• Marketing Cookies — May be used to deliver relevant advertisements. You may opt out at any time.

You can control cookie preferences through your browser settings. Disabling certain cookies may impact website functionality. For more information on managing cookies, visit www.allaboutcookies.org.

5. Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:
• Encryption of data in transit using SSL/TLS protocols
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure storage of physical and digital records
• Regular review of our data collection and security practices

While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized account activity.

6. No Sharing of SMS Opt-In Information
Putnam Oil does not sell, rent, trade, or share your mobile phone number or SMS opt-in consent with any third party for marketing or promotional purposes — period.

Your mobile number is used exclusively to deliver the text messages you have consented to receive from Putnam Oil. We will not transfer this information to data brokers, advertising networks, or unaffiliated companies for their own use.

The only circumstances under which we may disclose your contact information to a third party are:
• To our SMS platform provider or telecommunications carrier solely for the purpose of message delivery (these providers are contractually prohibited from using your data for any other purpose)
• When required by law, court order, or government authority
• To protect the rights, property, or safety of Putnam Oil, our customers, or the public

7. Your Rights & Choices
Depending on your state of residence and applicable law, you may have the right to:
• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of SMS — Unsubscribe from text messages at any time by replying STOP or contacting us directly
• Opt-Out of Marketing Emails — Use the unsubscribe link in any marketing email or contact us to be removed
• Data Portability — Request a portable copy of your data where technically feasible

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verifiable requests within 30 days. We will not discriminate against you for exercising your privacy rights.

8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention schedule.

9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or would like to opt out of any communications, please contact us:

Putnam Oil
100 Buckshollow Road
Mahopac, NY 10541
Phone: (845) 628-8393
Email: admin@putnamoil.com
Website: https://www.putnamoil.com

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated Policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated Policy.

Putnam Oil — Privacy Policy — Effective April 7, 2026